Hospitality
Seminars, Speakers & Consultants. Hospitality
Seminars, Speakers & Consultants.
Professional Speakers that combine information and excitement!
Listening Skills for Hospitality Staff:
Developing positive and appropriate listening approaches is an
active process which listeners share the responsibility for
successful communication equally with speakers.
DiSC Skills for Hospitality Staff:
Success is a journey that begins with self-awareness.
Understanding ourselves and learning how to positively relate to
others is like having a map that points us in the direction of
future accomplishments and happiness.
Customer Service:
Understand the behavioral motivations of customers keeps the
focus on their needs. Increase customer satisfaction and improve
service by identifying your customers' primary behavioral styles
and their preferred approach to communication and
problem-solving.
Quality Service:
Develop first-class competencies in meeting the service needs of
external and internal customers. Professional Service: Build a
customer-friendly, service-oriented organization.
Fax us at 313-480-4351 E-Mail [email protected]
We accept the following payment methods:
CASH, check(personal or business), and the Discover Card, Visa,
MasterCard.
(Include Card number with experation date)
COD's for CASH or Certified Check in the USA.
International Money Order, payable in American dollars; Via post
All payments should be made out to "Lightning Bolt".
Speaking events require a 50% deposit to hold the date.
When ordering include the stock number, quantity and total price.
